Who We AreTitan Cloud is a market-leading provider of Fuel Asset Optimization, helping some of the world’s largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield.

We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments.

Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and finesWe are seeking an experienced Implementation Manager to join our team.

This individual will manage the deployment of our TrueFill product and other solutions, guiding our clients from pre-close to successful product implementation, and then transitioning the account to the Customer Success team.

In this hands-on role, the Implementation Manager will lead multiple projects, provide expert-level knowledge on our software, and ensure a smooth client onboarding experience.

Manage the end-to-end implementation process, including planning, onboarding, configuration, and delivery for our TrueFill product.

Work closely with clients to understand their goals and existing workflows, designing tailored future-state workflows using Titan Cloud’s software.

Serve as a subject matter expert in fuel logistics and compliance, ensuring that our clients fully leverage our platform.

Participate in cross-training on compliance to enhance subject matter expertise and ensure a well-rounded understanding of Titan Cloud’s products and services.

Conduct user training sessions, ensuring customers can effectively utilize the software and tools.

Collaborate with cross-functional teams, including engineering, product management, and customer support, to deliver a seamless implementation experience.

Maintain and develop technical documentation to support internal teams and clients.

Manage multiple projects concurrently, ensuring deadlines are met while prioritizing client needs.

Ensure customer satisfaction by driving measurable success metrics, including “time to value” and customer feedback scores