About Unifize:At Unifize, we’re building a SaaS platform that revolutionizes process efficiency for product development, quality, and operations teams in ISO and FDA-regulated companies, especially in the medical device, aerospace, automotive, food processing, and engineering industries.Unifize products (QMS, PLM, etc) are built on a no-code configuration platform that helps customers map their ideal workflows instead of using a one-size-fits-all solution.By integrating communication, data, documents, and workflows into a single source of truth, we help our customers deliver better products on time, on budget, and with reduced risk.

For additional insights: Case studies and testimonials from customers, who talk extensively about their transformational experiences using Unifize.

Medical device landing page, which explains how the Unifize platform solves problems for a specific industry sector.

About us, which includes a questionable piece of amateur dramatics by the founders.

Role Overview:We are looking for a Customer Success Implementation and Technical Specialist with expertise in quality management and experience working with ISO and FDA-regulated organizations.

As the CS Implementation and Technical Specialist, you will be responsible for configuring the Unifize applications for the customers, as well as gathering product and process insights about usage from the data and our interactions with the customer.

You’ll be expected to respond in the Unifize application to any questions or queries, especially during the first crucial days after we onboard a new customer.You will start by understanding our end-to-end process and learning about our existing customers.

Responsibilities Assist customers in the implementation and integration.

Specifically, you will: Manage the implementation of each purchased module, through configuration, preparation, and onboarding Provide technical support, training sessions and guidance to ensure customers can effectively utilize our products.

Demo best practices and use-cases (eg. Document Management, Maintenance, Calibration, Design Controls) Tweak or configure the customer’s account to solve their specific pain points or map to their desired workflow Create and manage automation and PDF tasks using team resources Create and resolve bugs with engineering team resources Gather feedback from customers to inform product improvements and ensure ongoing satisfaction.

Monitor customer success metrics and proactively address any issues or concerns.

Conduct product demonstrations for potential and existing customers, showcasing the capabilities and benefits of our solutions.