Global Patient Call Center Manager

Tech Stack

CULTURE
CLOSELY
PROCHANT
AREAS
TRAINING
DEVELOPMENT
MONITORING
RIGOROUS
DOCUMENTATION
MANAGERS
INTEGRATE
CREATION
OPERATIONS
GROUND
COMPANY
CALLING
MANAGEMENT
COMPREHENSIVE
WORKFORCE
INCLUDING
REFERRAL
SUPPORT
CYCLE
WORKFLOWS
COUNTRY
REVENUE

Job Description

Establish patient and referral calling operations from Guyana to support our comprehensive revenue cycle management model for HME, infusion, and home health providers.

Develop and optimize workflows from the ground up (including creation, documentation, training and monitoring), and identifying key areas for success.

Collaborate closely with country managers to establish and integrate Prochant’s company culture in the new location.

Aim to expand the workforce to over 100 FTEs by the end of 2024 through rigorous training and development initiatives.