Global Patient Call Center Manager

Tech Stack

TRAINING
MONITORING
DOCUMENTATION
DEVELOPMENT
RIGOROUS
GROUND
CULTURE
CALLING
COMPREHENSIVE
REVENUE

Job Description

Estabish patient and referral calling operations from Guyana to support our comprehensive revenue cycle management model for HME, infusion, and home health providers.

Develop and optimize workflows from the ground up (including creation, documentation, training and monitoring), and identifying key areas for success.

Collaborate closely with country managers to establish and integrate Prochant’s company culture in the new location.

Aim to expand the workforce to over 100 FTEs by the end of 2024 through rigorous training and development initiatives.