IOTA Software is an innovative, early-stage startup revolutionizing the way manufacturing industries harness data.

We specialize in developing a cutting-edge SaaS data visualization platform designed to empower manufacturing teams with real-time insights, dynamic dashboards, and actionable analytics.

Our mission is to help businesses make smarter, data-driven decisions, optimize performance, and drive their digital transformation goals forward.

As a fully virtual company, we bring together a global team of talented individuals, breaking geographical boundaries to deliver innovative solutions.

Serving industries such as pharmaceuticals, energy, chemicals, utilities, and green energy, our scalable platform offers seamless access to data that drives informed decision-making.

In this role, you’ll be the go-to person for ensuring our cloud-based solutions run smoothly for our customers, in particular you will have the following responsibilities:Technical Product Support: Provide expert-level support for our visualization services, troubleshooting issues related to infrastructure, configuration, networking and data sources.

Customer Engagement: Interact with customers to understand their needs, resolve incidents, and provide timely updates throughout the support process.

Customer Product Training: Guide new customers in product usage and configuration.

Continuous Support: Take intiative to improve our CRM platforms based on growing needs.

This includes maintaining channels such as: email, phone, chat bots and automations.

Monitoring and Maintenance: Monitor cloud environments for performance, availability, and security, proactively addressing issues before they impact customers.

Documentation: Create and maintain comprehensive documentation for troubleshooting procedures, known issues, and solutions.

Collaboration: Work closely with development and operations teams to improve service reliability and efficiency.

Continuous Improvement: Identify opportunities to enhance support processes and workflows for better efficiency and customer satisfaction.