We’re looking for a detail-oriented, empathetic person to be the primary point of contact for seriously ill patients and their caregivers.

You’ll provide both technical and compassionate support as they navigate through difficult conversations.

You will work with a team made up of other Patient Support Associates and Patient Advocates to provide comprehensive support for patients.

In addition to front-line support, you’ll be responsible for maintaining accurate process metrics, and improving communication process efficiencies.Responsibilities Responsible for all of Koda Health’s inbound and outbound patient support, creating authentic and memorable human connections over the phone, by email, and through texts Maintain strong empathy for seniors / seriously ill patients as they make difficult decisions about their healthcare journey Track and support patients throughout the Koda Health communication lifecycle, from referral to completion and ongoing support Maintain and improve efficiency of the entire patient communication process Develop, maintain, and improve on customer relationship management (CRM) tools and processes for patient communication Notice even the small details and continually brainstorm solutions to improve our processes and each patient's experience Schedule appointments for Koda’s patient advocates (LCSW/RNs) who will provide longitudinal clinical support for patients Work with a team to ensure patients are supported through the planning process A sample of your first 30/60/90 days at Koda: In the first 30 days — gain a deep understanding of the product and patient support processes In the first 60 days — begin independent management of patient support relationships In the first 90 days — completely own your client’s patient relationships and collaborate with the patient support team to further increase engagement