Folio is seeking to add an integral position to our team, a Technical Support Representative.

This person will play a key role in Folio’s school success strategy, providing comprehensive technical support to school-based users, such as teachers and administrators, by diagnosing and resolving technical issues.

Additionally, the  Technical Support Representative will maintain and create knowledge base resources, such as FAQs, troubleshooting guides, and instructional videos, to help users resolve common platform issues independently.

We are seeking a candidate who brings technical customer support expertise to our small team.

As an organization that works like both a tech start-up and an educational non-profit, you are the right person if you are excited by the opportunity that technology presents for managing systems and processes and passionate about helping schools support the professional growth of their teachers.