Key responsibilities:Incident Management:Monitoring issues in the P2.0 platform Conducting initial analysisCoordinating with clients to find a solutionDocumenting the case by creating a ticket in the HPESM tool Coordinating activities, properly updating the ticket, including documentation of the solution and business impactIf necessary, addressing the root cause with clientChange Management:Agreeing on details in case of a change orderCoordinating and documenting the event by creating a ticket in the HPESM tool, including all necessary documentation such as fallback plans and test documentationSupporting during implementation (monitoring, health checks)Request Management:Monitoring incoming requestsProcessing and providing feedback to the requestorRequirements:Knowledge of Unix/Windows, SQL (basics), and OracleITILProficiency in spoken and written English and German (minimum B2 level)Well-developed soft skills, including responsibility, active and constructive interaction with colleagues on the project, account project management, and customer/business partner relations (both technical and managerial, including product owners, organizational cell management, and technical team leads from the client side)What’s in it for you?

Wellbeing programs & work-life balance - integration and passion-sharing eventsPrivate medical and dental careBenefits platform – shopping, cinema, sport etc.Co-funding of sports activities, e.g.

Multisport & OK system cards, b-active programCourses and certifications e.g.

Google Cloud, AWS, ITILConferences and Expert CommunitiesGift packages for special occasions: Easter, Christmas, Children’s DayAppreciation for seniority: additional days off, Atos Jubilee giftsRemote working or commuting allowanceCharity and eco initiativesWhat happens next?

Quick conversation with HRTwo-stage interview: first with the hiring manager, followed by a technical interview with an IT expert or project representativeFeedback (1-5 business days after the interview)Work like you want - remotely, in hybrid mode, or at our officePlease, attach your CV in English.