Job Title: Manager, Content OperationsDepartment: BrandReports to: Director, Content OperationsLocation: Remote (U.S.)As the Content Operations Manager, you'll play an integral role in ensuring seamless coordination and execution of processes and projects relating to content creation for all the World of Good brands.

You'll collaborate closely with cross-functional teams internally, as well as external freelancers in order to assist in the hiring, training, and ongoing quality management of full-time staff and contracted freelancers.

The ideal candidate will have a mix of operational, organizational and analytical skills.Responsibilities:Monitor adoption of workflows, procedures, and operations amongst all brands Build out cross-team workflows using project management software like AirTable and ClickUp   Assist with cross-team operations consultations and research and vet 3rd party tools to solve production inefficiencies  Manage upkeep of brand style guides, training materials, and tool documentation for freelancer and full-time staff Manage outreach and contract negotiations for freelancers, as needed Assist the Director, Content Operations with the management of invoice processing and ROI reporting on content spends across brands and departments as needed Foster a culture of creativity, innovation, and continuous improvement within the content team, empowering individuals to excel in their roles and achieve collective success.

Organize initiatives to increase staff motivation and engagement Manage additional editorial and operational support tasks as required