Company Overview:Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations.

Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace.

We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Some of the key areas of focus and activities of Samsung SDS America include digital transformation solutions, enterprise mobility, and cloud services.Position Overview:We are looking for experienced ServiceNow Technical Writer to join our Zero Touch Mobility (ZTM) Team.

Our Global ZTM Team is on a mission to improve the management of mobile devices through the use of the ServiceNow platform.

We are developing best in class and first of its kind product that is aiming to change how mobile devices are managed in the enterprises.

The Technical Writer will play a crucial role in the development and dissemination of comprehensive, user-friendly documentation for our platform product based on ServiceNow technology.

This position is responsible for creating and maintaining documentation tailored to multiple personas, including end-users, managers, admins at the customer level, and solution consultants and developers who are part of our implementation partners.

Responsibilities extend beyond the maintenance and upgrade of existing product guides and documentation to include the creation of a detailed technical knowledge base and the development of a certification training program.

The ideal candidate will possess a strong blend of technical understanding, writing proficiency, instructional design capability, and with a proven ability to translate complex information into clear, concise content and deliver engaging and effective documents across diverse audiences.

Responsibilities: Documentation Development: • Collaborate with technical staff and product teams to gather comprehensive product specifications and features • Create, update, and maintain tailored documentation for various personas including end-users, managers, admins, solution consultants, and developers.

Documentation includes product guides, FAQ, release notes • Ensure all documentation is technically accurate, clear, consistent, and easily understandable • Develop and manage a technical knowledge base that serves as a resource for in-depth technical information • Incorporate visual aids, diagrams, and charts to support textual content and facilitate better understanding Collaboration and Communication: • Work closely with product management, development teams, and customer service to ensure documentation and training materials align with user needs and product evolution • Engage with users and stakeholders across various levels to gather feedback and enhance documentation and training efficacy • Act as a liaison between technical teams and non-technical users, facilitating clear and effective communication of complex concepts • Stay updated on ServiceNow platform updates, features, and industry trends