Internal Trainer
Tech Stack
Job Description
If you have a passion for sharing knowledge, you can inspire others and want to have a real impact on the development of our organization - apply :) We are looking for an Internal Trainer who will help us achieve our goals.Internal Trainer is a specialist who will be responsible for training new and existing product team members in our company, and in the future also users on the Group Billing & Invoicing software.
Reporting to Team Product Manager, the core responsibilities are: Become a “AZ” expert of our product: Billing & Invoicing solution Creation and implementation of training programsManagement of training processes and development initiatives, using a variety of teaching methods and techniquesCollaborate closely to ensure the onboarding process is completed in a timely manner based on client timeline Train product team members in basic and advanced use of our software application Assess client goals, develop custom training plans, and ensure clients are set-up in the most efficient and comprehensive manner for their business needs.
Train end users in basic and advanced use of our software application Evaluate and document client feedback for product team review Brainstorm and enact attrition initiatives to keep clients engaged — this can include video tutorials, online webinars, user guides, process diagrams etc. Job qualifications: The successful candidate must be able to work in a busy environment and have an atitude for logical problem solving and taking ownership until resolution.
Strong verbal and written communication skills in English (C1 level) Precision and attention to detail A strong work ethic and the capacity to succeed in a fast-paced environment and meet deadlines Develop and maintain relationships with fellow team members Demonstrate patience when working with clients to resolve outstanding issue(s) Previous software training, customer service/support will be an asset We offer you: Salary: 8000-12000 net/B2B (depends on experience)* The final salary offer may fall outside the given brackets depending on your education, and experience.Long-term cooperationWork-life balance: flexible working hours and a hybrid home office model (2 times per week in the office), usually it is Wednesday and ThursdaySemi-annual evaluation meetings and a clearly defined career path and salary forecastA friendly Buddy to guide you through the onboarding and further training and career opportunitiesTraining possibilities for personal development after completing the onboarding periodAdditional benefits such as a fitness card, health care and much moreAn open and casual company culture filled with internal eventsThe opportunity to quickly develop professionally on projects in Europe and all over the worldAdditional benefits such as:Access to language learning platform eTutorFitness card (Benefit Multisport)Private health care (EnelMed)An open and casual company culture filled with internal eventsThe opportunity to quickly develop professionally on projects in Europe and all over the worldGreat integration events :)Parking spaceEmployee Referral ProgramWhat our recruitment process looks like:A short interview with our recruiter (around 30 minutes)60-minutes technical interviewOpen Day - Meeting at our office (will last about 4 hours)3-month trial period