Plumber Brother is on the lookout for a passionate and dynamic Remote Customer Service Advisor to enhance our customer support team.

This role is ideal for individuals who thrive in a fast-paced environment and are eager to assist customers with all their plumbing needs.

As a Remote Customer Service Advisor, you will be the primary point of contact for our valued clients, ensuring they receive top-quality service and support.Responsibilities Provide friendly and knowledgeable assistance to customers over phone, email, and live chat.

Address customer inquiries, concerns, and complaints with professionalism and empathy.

Help customers understand our plumbing services and schedule appointments as needed.

Document customer interactions and maintain comprehensive records of inquiries.

Collaborate with team members to identify and implement customer service improvements.

Stay updated on company services, policies, and industry trends to provide accurate information.

Participate in training sessions and contribute to team meetings to improve service delivery.