Optimy.ai is seeking a dynamic and organized individual to join our team as an Account Manager.

In this role, you will play a crucial part in managing client accounts, coordinating projects, and ensuring the success of our e-commerce platform.

The ideal candidate will have a passion for e-commerce, strong communication skills, and the ability to thrive in a fast-paced environment.

About Optimy.ai, a Division of Kognitive Tech Inc.

Kognitive Tech Inc. is a Sales Tech company that was founded in 2006 and was created to help clients increase sales revenue and profitability while providing world-class customer service.

Our eCommerce division, Optimy.ai offers businesses a video chat tool, Optimy, that is the first eCommerce plug-in that allows for a live video chat conversation within the customer's web browser that is 100% private & secure.

Responsibilities:As a pivotal member of the Customer Success team, you'll cultivate and nurture relationships with both new and existing clients to facilitate seamless onboarding and ensure their sustained success.

Take ownership of client onboarding processes, ensuring a smooth transition by overseeing timely tech setup within client parameters, which includes database integration and providing scripts to website developers.

Spearhead and participate in all introductory calls with new clients, serving as a primary point of contact to address queries and set clear expectations.

Craft personalized onboarding plans in collaboration with clients, guiding them through the process and aligning goals for mutual success.

Collaborate closely with all stakeholders to orchestrate effective training sessions for both clients and sales representatives, ensuring comprehensive understanding and continuous adaptation to evolving needs.

Prepare and deliver comprehensive reports to clients, offering insights, influencing action, and providing valuable perspectives to drive informed decisions.

Participate in quarterly reviews with dealer groups, actively engaging in discussions to address concerns and explore opportunities for improvement.

Provide exceptional customer service to all stakeholders, offering prompt responses to inquiries and proactively addressing any client issues or concerns.

Demonstrate a deep understanding of clients' unique challenges, actively investigating team requirements, identifying potential issues, and proposing innovative solutions to enhance client experience.

Display a passion for process improvement, system optimization, and product enhancement, proactively identifying areas for enhancement and recommending actionable solutions to elevate product performance and customer satisfaction.