We are seeking a ServiceNow Operations Specialist who will be instrumental in supporting applications within our ServiceNow enterprise instances.In this role, you will work closely with internal teams, providing critical support and implementing necessary system updates to enhance functionality and performance.

This position offers the chance to collaborate with a global community of engineers and contribute to the optimization of our ServiceNow environment.ResponsibilitiesSupervise support queue and respond to incidentsTest new upgrades and featuresManage and maintain the ServiceNow platform, ensuring availability, performance, and reliabilityMonitor and manage incident, problem, and change management processes within the ServiceNow environmentCoordinate with cross-functional teams to resolve operational issuesResolve vulnerabilitiesUpdate plugins and manage system patching and upgradesWork with a community of engineers globallyDevelop and implement detailed documentation for users and adminsRequirementsMinimum of 5 years of experience in ServiceNow operations or a similar roleStrong communication and collaboration skillsProficiency in ServiceNow administration including Incident Management, Problem Management, Change Management, Service Catalog, Asset Management, and CMDBExperience in managing and troubleshooting ServiceNow workflows, business rules, notifications, and SLAsStrong knowledge of ServiceNow integrations using APIs, web services, and middlewareExcellent problem-solving and analytical skillsMethodical and accurate with attention to detailAbility to balance multiple assignments simultaneouslyBachelor’s degree in a related technical field or equivalent professional experienceSome familiarity with JavaScript, HTML, CSS, AngularJS, PowerShell, and Shell CommandsWe offerWe gather like-minded people:Engineering community of industry professionalsFriendly team and enjoyable working environmentFlexible schedule and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyRelocation within our 50+ officesWe provide growth opportunities:Outstanding career roadmapLeadership development, career advising, soft skills, and well-being programsCertification (GCP, Azure, AWS)Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud GuruLanguage classes in English and Polish for foreignersWe cover it all:Stable income (Employment Contract or B2B)Participation in the Employee Stock Purchase PlanBenefits package (health insurance, multisport, shopping vouchers)Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and moreReferral bonusesCorporate, social and well-being eventsPlease, note:The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interviewWe will reach out to selected candidates exclusivelyEPAM is a leading global provider of digital platform engineering and development services.

We are committed to having a positive impact on our customers, our employees, and our communities.

We embrace a dynamic and inclusive culture.

Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.

No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.