Are you passionate about solving technical problems and providing outstanding support to users?

Do you enjoy helping people navigate IT issues and making technology easier to use?

If you’re ready to be the go-to person for technical assistance, our client has the perfect role for you.

We’re looking for an IT Support Specialist (aka The Tech Problem Solver) to assist users with technical issues, troubleshoot systems, and maintain smooth IT operations.As an IT Support Specialist at our client, you’ll work directly with users to resolve technical issues, support hardware and software troubleshooting, and help maintain efficient IT services.

Your role will be essential in ensuring that all users have the technical support they need to perform at their best.Key Responsibilities: Provide Frontline Technical Support: Respond to support requests via phone, email, and in person, resolving issues related to hardware, software, and network connectivity.

You’ll act as the first point of contact for IT assistance.

Troubleshoot Hardware and Software Issues: Diagnose and fix problems with computers, mobile devices, printers, and other tech equipment.

You’ll resolve software conflicts, operating system errors, and connectivity issues to ensure a smooth user experience.

Assist with User Account Management: Set up and manage user accounts, permissions, and access controls.

You’ll support new user onboarding and manage security settings, such as password resets and access requests.

Maintain and Update IT Documentation: Document troubleshooting steps, solutions, and recurring issues for team reference.

You’ll help build a knowledge base that enables quicker, consistent resolutions.

Conduct IT Training and Best Practices: Provide training sessions or one-on-one support to educate users on IT best practices, software usage, and troubleshooting tips.

You’ll empower users to navigate common tech challenges independently.

Monitor and Manage IT Systems and Equipment: Track and maintain inventory of IT equipment, software licenses, and user devices.

You’ll ensure that systems are up-to-date and functioning correctly.

Support Network and Connectivity Issues: Troubleshoot basic network issues, including Wi-Fi and VPN connectivity.

You’ll assist with maintaining network performance for remote and on-site users.