Application Monitoring Tool Instrumentation EngineerFounded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities.

We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement.

We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions.

As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts, Inc. (ITC) is seeking an experienced Application Monitoring Tool Instrumentation Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States.

The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure.

The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services.

Work as an Application Monitoring Tool Instrumentation Engineer on our team as we help the customer overcome their most difficult challenges in performance monitoring.

Responsibilities:Gather customer application data and diagrams, leverage expertise in recommending baseline monitoring thresholds, recommend performance monitoring KPIs and SLAs, and provide monitoring tool infrastructure recommendations.

Employ expertise in performance monitoring tool alerts, dashboards, and data trend analysis in a monitoring tool.

Use your customer service expertise to help manage tasks and organize large amounts of data to use for instrumentation into an enterprise monitoring solution.

Provide technical solutions to a wide range of difficult problems.

Provide on-the-job training to application POCs and event management.

Develop and tweak documentation.Location: This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.