Deputy Program Manager / Business Operations Lead (VA ESOM) - IT ConceptsFounded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities.

We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement.

We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions.

As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts, Inc. (ITC) is seeking an experienced Deputy Program Manager (DPM) / Business Operations Lead to support our VA ESOM-End Point Support and Operations Monitoring contract across the United States.

The DPM will collaborate with and assist the VA ESOM Program Manager in the execution of the ESOM contract aligned with the Performance Work Statement (PWS) objectives and assumes the role of Program Manager in their absence.

This role entails leading business operations initiatives, scope, schedule, and budget constraints, overseeing daily operations, workforce planning, IT Asset Management, risk management and continual performance improvement.

About the contract:The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure.

The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services.Location: This is a 100% remote position open to candidates based in the United StatesResponsibilities: Program Management: Serve as the deputy Program Manager to the VA ESOM Contract Program Manager as needed.

Perform duties including but not limited to Risk management, Budget management, Stakeholder communication, Program / project planning & coordination, submitting briefs / reports, and team productivity.

Process Improvement: Identifying inefficiencies in current program execution, designing and implementing new processes to streamline workflows and increase productivity + reliability + predictability for VA ESOM Business Operations.

Team Leadership: Leading and motivating the VA ESOM program team, assigning tasks, and providing guidance to ensure smooth execution.

Performance Monitoring: Tracking key performance indicators (KPIs) to evaluate operational effectiveness and identify areas for improvement.

Budget Management: Overseeing operational budgets, ensuring cost control and allocating resources efficiently.

Strategic Alignment: Collaborating with cross-functional contract team-members and VA stakeholders to ensure operational strategies align with overall VA ESOM Goals and serve as “the voice to the customer”.

Problem-Solving: Identifying and resolving operational issues, including troubleshooting challenges and implementing corrective actions.

Compliance Management: Ensuring adherence to relevant agency regulations and / or industry standards within operations.

Communication: Effectively communicating business operational contract updates, plans, and issues to VA stakeholders at all levels.

Change Management: Implementing approved operational initiatives and managing change effectively within the VA ESOM Business Operations contractual commitment.