JOB SUMMARYThe Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup.

The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process.Dane Street’s success relies on individual and team contributions every day.

We care for our customers, each other and Dane Street.

It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.MAJOR DUTIES AND RESPONSIBILITIESHandling Receipt of New Cases: Intake new cases and review/verify information and requests.

Draft cases by entering information into the Dane Street system, AccessDS.

Work with client on any information missing pertinent to processing claim.

Sort, organize and create medical document listing - if required by client, and in line with specific special handling.

Assignment of Cases: Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements.

Ensure that the assigned physician has no conflict of interest with the case assignment.

Oversight of Cases:Monitor, process and track cases to ensure we meet deadlines.Client Interaction: Update clients frequently on cases in progress.

May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer.

Ensure proper documentation for specified cases is provided to the client.

Other duties & special projects, as assigned and based on business needs.