You are smart, talented, and personable.

A true tech disciple with a love for Business; an Enthusiast who easily solves difficult problems using the most badass tools.

You’re the one who can listen to a customer’s issues, and then summarize back directly, concisely, and precisely; steering discussions straight to efficient solutions.

You make the complex simple.We are problem solvers, strategic thinkers, solution seekers, and consultative experts who use the latest tools and technology to solve our customers’ most important problems.

This is a tip-of-the-spear position working directly with customers as part of a highly successful team.You will listen deeply to understand customers’ business needs and to craft superior technical solutions that create efficiencies and grow revenues.

As part of the Expedite Commerce team, every day presents an opportunity to evolve, grow your career, and unlock your potential while working as part of a close-knit global team of technologists.We’ll teach you our product stack, but it’s all native Salesforce - so that’s the easy part.

Then you’ll fit it to each customers’ unique (and not so unique) needs.The RoleIn this customer-facing role, you will lead the design, scoping, development, configuration, and delivery of tailored solutions within diverse customer Salesforce environments.

Success in this position is defined by meeting scoped requirements, adhering to timelines, and exceeding customer expectations.

Performance targets will be clearly set, monitored, and collaboratively reviewed within the team to ensure alignment and drive continuous improvement.The breakdown of primary responsibilities will be: 20% Consultative customer management 20% Solution Architecture 10% Writing and scoping User Stories 10% Managing project delivery and timelines 20% Application configuration and light development 10% Performing journey-based demos 10% Internal team coordination +10% Continuous learning What you will Do Apply your expert-level skills while learning and mastering new innovative approaches to drive consistent, impactful customer success.

Use AI-driven strategies to deliver tailored solutions that enhance clients' application experiences and business performance.

Drive impactful outcomes by building strong relationships with Mid-Market and Enterprise clients, actively managing project scoping and overseeing full-cycle execution to ensure measurable success.

Define user stories, journey maps, wire-frame mockups, process flowcharts, and data models.

Lead project kickoffs, manage key phases, and coordinate communications with stakeholders for complex, multi-phase engagements.

Conduct product configuration workshops to assess and model customer products and needs.

Design and implement Salesforce solutions, including Sales Cloud, that seamlessly integrate with Expedite Commerce and contribute to sustained customer success.

Ensure solutions promote simplicity, efficiency, and align with established architectural standards.

Configure products using intuitive drag-and-drop or upload tools.

Plan, define, and manage customer release processes.

Deliver user documentation, conduct training, and address other key implementation needs.

Monitor and assess customer adoption of tools, proactively suggesting and implementing follow-on projects to enhance success.

Scope and write User Stories for subsequent project phases.

Aim for and achieve the highest levels of customer satisfaction!