StarDot Technologies is looking for a friendly and skilled Customer Support Specialist / LIVE Chat Agent to join our remote team in the US.

In this role, you will be the first point of contact for our customers, assisting them with inquiries, technical support, and product-related questions through live chat.

Your ability to engage with customers, provide efficient solutions, and maintain a positive attitude will enhance our customer experience.

If you are passionate about customer service and thrive in a dynamic online environment, we want to meet you!

Responsibilities Provide exceptional customer support through live chat, addressing inquiries and resolving issues promptly.

Educate customers about our products and services, ensuring they have the information they need.

Document customer interactions and feedback accurately in our support system.

Collaborate with other team members to improve service delivery and customer satisfaction.

Identify and escalate complex issues to senior support staff as needed.

Maintain a thorough knowledge of our products, services, and promotions to assist customers effectively.

Contribute to a positive team environment by sharing insights and best practices.