Steer Health is a high-growth startup redefining the health tech industry.

We are on a mission to make healthcare more accessible and efficient through innovative technology solutions.

Our team is a dynamic and driven group of individuals, passionate about improving healthcare.Job SummaryWe are looking for a Help desk specialist to provide technical support to Clients in an efficient and accurate manner.

You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas.

The goal is to make sure that customer value is maintained to the standards set forth by the company.Responsibilities Provide first level contact and convey resolutions to customer issues Addressing tickets via Phone and Emails Expert with Jira Ticketing Tool Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers’ expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements ·        Preserve and grow your knowledge of help desk procedures, products and servicesExcellent in reporting and creating data visualization dashboards