Tablet Command is seeking an experienced Product Support Specialist in the west coast region (other than California) to join our team.

This role is a pre-sales and post-sales support role that bridges the gap between our technical solutions and fire service expertise.

The ideal candidates will combine deep fire service knowledge with technical proficiency in Tablet Command's product offering.Company OverviewTablet Command is an enterprise SaaS company founded in 2012 by firefighters for firefighters and is the leading mobile incident command and response solution for fire departments across the U.S.

The software increases situational awareness, speeds incident response, streamlines incident management, and improves firefighter accountability.

Tablet Command has over 700 customers amongst 120 accounts in North America and Canada, including some of the country's largest metros and 911 centers.Position SummaryThe Product Support Specialist will be assigned to support regional account executives and regional account managers.

This role focuses on both pre-sales and post-sales support.

Pre-sales responsibilities include product demonstrations, technical product expertise, and applying fire-specific incident command/operational knowledge to demonstrate Tablet Command's value in fire settings.

Post-sales duties concentrate on training, onboarding, and customer success, ensuring effective product usage across TC Mobile, TC Pro, and TC Web platforms.

We are open to hiring in a part-time capacity for those with flexible work schedules who are currently working in the fire service.Responsibilities Conduct product demonstrations and provide technical expertise Support customer onboarding and training initiatives Ensure effective product utilization across different positions in the department Participate in trade shows and regional events Handle assigned accounts for post-sales customer success Work with existing customers and prospects for both pre-sales and post-sales activities Provide comprehensive product support across TC Mobile, TC Pro, and TC Web Collaborate closely with sales and customer support teams