Job Overview:As an Enterprise Account Manager, you will be responsible for building and maintaining relationships with large enterprise clients, ensuring customer satisfaction, driving revenue growth, and managing long-term account strategies.

You will act as the primary point of contact for your clients, working closely with cross-functional teams to deliver solutions that meet their needs.

This role requires a deep understanding of the client's business, excellent communication and negotiation skills, and the ability to identify opportunities for upselling and cross-selling.Key Responsibilities: Client Relationship Management: Develop and maintain deep, trusting relationships with key stakeholders at enterprise-level clients.

Act as the primary point of contact and trusted advisor for all client-related matters.

Account Growth & Upselling: Identify opportunities to upsell and cross-sell products and services to increase revenue.

Collaborate with the sales team to generate new business within existing accounts.

Ability to communicate and demonstrate Raft’s capabilities and solutions.

Strategic Account Planning: Develop and execute strategic account plans to achieve both client and company objectives.

Understand clients' business goals, challenges, and industry trends to provide tailored solutions.

Customer Satisfaction & Retention: Ensure customers maximize the value received through Raft Monitor and improve client satisfaction through regular feedback, ensuring issues are addressed promptly.

Work with internal teams (e.g., product, marketing, customer success) to ensure a seamless customer experience.

Contract Management & Negotiation: Manage contract renewals and negotiations, ensuring favorable terms for both the client and company.

Work proactively to reduce client churn and secure long-term agreements.

Problem Resolution: Address and resolve any client concerns or issues quickly, coordinating with internal teams as necessary.

Provide creative solutions to meet the clients' evolving needs.

Reporting & Analytics: Track and report on key account metrics (e.g., revenue growth, customer satisfaction).

Provide regular updates on account health and future opportunities to leadership.