Collections Agent

Tech Stack

ACCOUNTS
CUSTOMERS
PLACING
ACCOUNT
REPAYMENT
GUARDIAN
FINANCIAL
CONTACTING
RECEIVED
CONFER

Job Description

Medical Guardian is a rapidly expanding Medical Alarm Company allowing Seniors across America to enjoy a renewed sense of independence and providing loved ones with piece of mind.

Medical Guardian is seeking a Collections Agent who will be responsible for reviewing past due accounts, placing accounts on and off hold as needed and contacting customers for payment of past due accounts.

The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, and possesses the ability to multi-task in a fast-paced, team-oriented environment.

Permanent residency in one of the following states is required: AZ, NV, DE, FL, GA, KY, MA, MD, MI, NJ, NY, OH, PA, SC, ID, IL, NC, CO, WV, and TX only Schedule: Monday-Thursday 12:30 PM - 9 PM EST & Friday 9 AM - 5:30 PM ESTResponsibilities Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Manage collection efforts with a high level of persuasiveness & professionalism.

Provide thorough, efficient, and accurate account updates on computer files for each call made or received.

Place account on hold for incoming orders until payment is received.

Handle customer questions and problems.

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Perform other duties and responsibilities as assigned.