Job OverviewWe’re looking for a Sales Engineer to help StoneAge’s custom and plant solutions division, StoneAge Solutions, grow by building and maintaining strong customer relationships while providing technical expertise and custom solutions for our products.

As the main contact for StoneAge Solutions’ customers, you’ll ensure their needs are met, help them get the most out of our engineered solutions, and provide technical insights that support their cleaning goals.

The purpose of this role is to build customer relationships, develop requirements for their cleaning applications, resolve issues quickly, and identify new growth opportunities.

This role works closely with the StoneAge Solutions’ engineering team, as well as StoneAge’s Regional Sales Managers and operations team.

The position reports to the Director of StoneAge Solutions and has a starting salary range of $120,000-$135,000 plus commission.

Primary ResponsibilitiesAccount Management Manage a portfolio of accounts, focusing on long-term success and client satisfaction.

Serve as the primary contact for clients, handling requests, issues, and technical questions with a customer-first approach.

Conduct regular check-ins with clients to assess their satisfaction and usage of their product/solution, identifying areas to improve or expand service.

Sales Engineering & Technical Expertise Partner with clients during pre-sales and onboarding to understand their technical requirements, demonstrating how StoneAge products can meet their needs.

Provide technical support and product demonstrations to help clients understand and maximize the value of StoneAge’s tools and automated systems.

Customize product solutions to align with specific client requirements, ensuring a seamless fit with their operations.

Work with client to develop the application requirements and communicate those requirements to the StoneAge Solutions’ engineering team.

Act as the client’s technical advisor, addressing their engineering questions and collaborating with internal teams to refine solutions.

Business Development Identify growth opportunities within existing accounts and seek new business by leveraging technical knowledge and industry networks.

Set and track account goals, ensuring alignment with StoneAge’s overall sales objectives.

Consistently meet, and strive to exceed, sales targets by managing accounts, providing technical insight, and building strong client relationships.

Customer Support and Problem Solving Quickly resolve client issues, including technical problems, by coordinating with the Engineering and Customer Support teams.

Proactively identify potential technical or operational challenges, offering solutions to improve client experience.

Regularly check in with clients to gather feedback and improve their experience with StoneAge Solutions’ products and solutions.

Sales Tracking and Reporting Track key sales metrics, such as quarterly results and annual forecasts, to stay aligned with company goals.

Report on account status, technical solutions provided, and pipeline updates, highlighting opportunities and performance to senior management.

Team Collaboration and Support Collaborate with Sales, Marketing, Engineering, Quality, Operations, and Customer Support teams to ensure seamless service across all client touchpoints.

Partner with the Director of StoneAge Solutions to develop strategic technical opportunities, supporting sales and marketing initiatives to expand key accounts.

Collaborate closely with cross-functional departments to meet client needs, including technical specifications, product customizations, and quoting.

Work with the legal team to negotiate and finalize sales agreements, ensuring terms align with company standards.

Other Responsibilities Maintain accurate records of client interactions, technical solutions, and sales activities in CRM software (e.g., Salesforce).

Use data to identify patterns, track performance, and refine sales strategies.

Stay informed on industry trends, technology advancements, and customer needs, positioning StoneAge as a trusted, innovative partner.

Share client feedback with the team to improve product design and services.

Represent StoneAge at industry events to connect with clients and promote our brand.